GrowMore Recruitment is a full service, multi-specialist recruitment agency! We work across virtually all industry sectors, with clients ranging from small start-ups to global blue-chip companies and large public sector and not-for-profit organizations.

Customer Supports believe in providing excellent, efficient and high-level customer service experience to our customers. Our employees interact with clients in different channels – through calls, emails and chats. Customer Support Agents effectively navigate an ever-changing environment, offering resolutions to our customers the first time and at a high level of quality.

Responsibilities:

• Answer inbound calls, emails, chats, and any future methods related to any of our clients’ products in a professional, friendly, and effective manner
• Provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions efficiently
• Consistently provide accurate, clearly-communicated information in order to achieve First Contact Resolution (FCR)
• Offer exceptional and proactive customer service in alignment with our high standards of excellence in order to meet customer satisfaction and quality targets
• Handle customer interactions quickly and effectively within a reasonable handle time, including multiple chat interactions concurrently
• Capitalize on opportunities to upsell products as required, effectively delivering results to our clients by supporting our customers in making the right product decisions
• Ensure consistent availability and schedule adherence at all times throughout your shift
• Maintain an overall high level of knowledge and expertise across multiple product channels
• Provide basic troubleshooting and issue reporting
• At all times adhere to the company’s Handbook and Code of Conduct, and maintain the strictest level of confidentiality with all of our data
• Perform other duties and responsibilities not specifically outlined herein, as assigned

Requirements:

• Excellent English language skills
• Excellent phone, email and chat abilities, with strong verbal and written communication skills
• Highly efficient and productive, and capable of multitasking consistently throughout the day
• Enjoys working within a culture of excellence, with significant career growth potential & performance incentives, but equally significant performance expectations
• Has basic computer troubleshooting skills; familiarity with contact center applications and MS Word products a major asset
• A strong team player
• Readiness for a night or day shift schedule – 5 days a week

Benefits:

• Competitive salary
• 5 Star health insurance
• Mobile balance allowance
• Premium gym/fitness centre allowance
• Brand new office and workplace atmosphere