GrowMore Recruitment is a full-service, multi-specialist recruitment agency! We work across virtually all industry sectors, with clients ranging from small start-ups to global blue-chip companies and large public sector and not-for-profit organizations.

Want to join our German Customer Support Team, supporting the world’s largest company in the automotive industry, or provide support for the most innovative, multinational technology company that specializes in consumer electronics, software, and online services?

Responsibilities:

• Handle customer support inquiries via phone, email, or chat
• Build customer trust through empathetic personalized conversations
• Strive for first-call resolution and take true ownership of customer needs and issues
• Engage with clients in a friendly and professional manner, while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies
• Maintain a high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements:

• Native level of German
• Advanced level of English
• Perfect communication skills

Benefits:

• Remote working environment
• Opportunity to relocate to the EU
• Indefinite contract
• Monthly bonus of 10-20% (depending on the project)
• Paid training
• Private medical insurance
• Fitness pass
• Mobile/Internet connection allowance
• Technology/equipment provided